The book chapter Is it the end of the AI Brand winter? Artificial Intelligence in Brand Management by Carsten Baumgarth, Alexandra Kirkby and Anja Lambrecht has recently appeared in the publication Digitalisation in Business Management. The conversation and interest in artificial intelligence is ever increasing across multiple different fields, yet in the area of brand management and brand science, the topic has seemingly not yet made itself felt. Our book chapter provides an up to date definition of artificial intelligence and examines AI applications in selected areas of brand management. The applications considered in this chapter include social listening, AI-supported brand management, media planning, voice as a branding element, personalization, challenges and more.
An article on the development of the technology brand Ottobock has recently been published in the renowned Journal of Business Research (A-Journal, Q1). Together with co-authors Dr. Samuel Kristal and Prof. Dr. Jörg Henseler, Prof. Dr. Baumgarth has analyzed the development of the Ottobock brand from a product orientation to a brand management and brand orientation to a co-creation approach in a single case study. The analysis shows, among other things, that co-creation is only meaningful and successful if the brand is professionally managed and strongly anchored in the corporate culture. Without this strong foundation co-creation can lead to a weakening of brands. Therefore, it is recommended to first to do your homework and take your employees with you before the brand is actively opened to all other stakeholders.